Terms of service

The agreement

These are the terms between you and Digital Haven LLC, of Houston, Texas, which runs Rooftree. By creating an account or using Rooftree, you agree to them. If you do not agree, do not use Rooftree. Questions go to codysanders@icloud.com.

What Rooftree is

Rooftree is software. It helps someone who owns a home rent it out and manage it themselves, and it gives their tenants a place to see the lease, send photos and requests, and pay rent. We call the person renting the home out the property manager, and the person renting it the tenant.

Rooftree is not a party to any lease. It is not a landlord, a letting agent, a property management company, a lawyer or a bank, and it gives no legal, tax or financial advice. The lease is between the property manager and the tenant, and what it says is up to them and the law where the home is.

Rent paid through Rooftree goes through Stripe, from the tenant's bank account straight to the property manager's own Stripe account and on to their bank. Rooftree never holds rent, and never takes a share of it.

Your account

Accounts are by invitation: a property manager invites their tenants, and may invite people to help them. You must be at least 18. Give your real name and an email address you read, keep your password to yourself, and tell us if you think someone else has used your account. What is done from your account is your responsibility until you have told us.

If you are a property manager

• You are responsible for what you enter: that the lease, the rent, the fees and the charges are what you and your tenant have agreed, and that the people you enter as tenants are your tenants.
• You are responsible for following the law that applies to renting out your home: what a lease may say, the notices you must give, what you may charge, how deposits are held and returned, and fair housing. Rooftree gives you tools, such as late fees and monthly photos; whether and how you use them is your decision and must be lawful where the home is.
• You may share documents and photos only where you have the right to. Anything you mark as private stays yours; anything you share with a tenant, they can see.
• To take rent online you open a Stripe account of your own, through Rooftree, and agree to Stripe's Connected Account Agreement. Stripe's fees for payments, returned payments and disputes are charged to that account, as Stripe sets out. Refunds and disputes on rent are between you, your tenant and Stripe.

If you are a tenant

• Paying through Rooftree is a way to pay, not a new obligation. What you owe, and when, is set by your lease.
• An online payment is taken from the bank account you choose, when you ask for it, in the amount you confirm. A payment cannot be cancelled once it has been sent. If your bank returns it, for instance for insufficient funds, your lease says what follows.
• Automatic payment is yours to switch on, and only you can. It takes what your lease owes on the due day, never more than the limit you set, exactly as the authorization you agree to when switching it on describes. You are told the amount before each payment, and you can change the limit or stop it at any time; stopping takes effect at once.
• Questions about a charge go to your property manager first; most are settled that way. Disputing a payment with your bank instead may end your ability to pay online.
• Rooftree charges tenants nothing.

Fees

Rooftree may charge property managers a subscription for using it. The price is shown before you are charged, and you can stop the subscription at any time; it runs to the end of the period paid for. Stripe's own fees on payments are separate and are Stripe's, not ours.

What you may not do

• Use Rooftree for anything unlawful, or to harass, deceive or discriminate against anyone.
• Enter information about people who are not your tenants, or that you have no right to hold.
• Try to see or change anything that is not yours, or to get around a limit or a check.
• Upload anything harmful, or anything you have no right to share.
• Resell Rooftree, or use it to run a property management business for other people's homes.

Your content

What you upload or write stays yours. You give Rooftree permission to store it, to show it to the people entitled to see it under the privacy policy, and to make the copies needed to run and back up the service. Nothing more.

Availability and changes

Rooftree is provided as it is. We work to keep it running and correct, but we do not promise that it will always be available or free of faults, and we may change or withdraw features. Where a change affects how you use Rooftree, we tell you in the app or by email beforehand when we can. Rent is still owed when Rooftree is down; pay it another way if you must.

Our liability

To the extent the law allows, Digital Haven LLC is not liable for indirect losses, lost profits or lost data arising from your use of Rooftree, nor for anything that is between a property manager and a tenant: the lease, its terms, the condition of the home, or whether rent is paid. Our total liability to you for anything arising from Rooftree is limited to what you have paid us in the twelve months before the claim, or one hundred dollars if you have paid nothing. Nothing here limits liability that the law does not allow to be limited.

Ending

You can stop using Rooftree at any time, and delete your login under Settings. We may suspend or end an account that breaks these terms, or where the law requires it, and we will say why unless the law prevents it. What happens to records afterwards is set out in the privacy policy: the history of a lease stays with the property manager.

Law

These terms are governed by the law of Texas. Any dispute about them that cannot be settled between us is brought in the courts of Harris County, Texas.

Changes to these terms

When these terms change, the date at the top moves and, for a change that matters, we tell you in the app or by email before it takes effect. Using Rooftree after that means you accept the change.