Support

If you rent a home through Rooftree

Your property manager is the person to ask about your lease: what you owe, a charge or a fee, a repair, your deposit, moving out. They set those, and Rooftree only records them. Reach them the way you already do; a maintenance request in the portal, or a message on one, reaches them at once too.

Ask Rooftree itself, at codysanders@icloud.com, when the app is the problem: you cannot sign in, a page will not load, a payment shows something that does not match what your bank says, or you want a copy of what Rooftree holds about you.

If you rent a home out through Rooftree

Write to codysanders@icloud.com with anything: a question about how a feature works, something that looks wrong, something you wish Rooftree did. Say which property or lease you mean, and if something went wrong, roughly when. We answer within a business day.

Questions about your Stripe account, your payouts or a dispute are answered fastest by Stripe: from your Rent page, Online payments has a link to your Stripe Dashboard, and Stripe's support is inside it.

Passwords and sign-in

Use Forgot password? on the sign-in page; a link arrives by email within a minute or two. If it does not, check your junk folder, then write to us. If you think someone else has used your account, change your password under Settings and sign out every other device there, then tell us.

Something urgent about the home

A burst pipe, no heat, a break-in: call your property manager, and if it is an emergency, the emergency services. Rooftree is not read around the clock and is not the way to raise an emergency.